iNotes users get error on SOME msgs with attachments but can open okay in client

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: iNotes users get error on SOME msgs with attachments but can open okay in client

Feedback Type: Problem

Product Area: iNotes - Full mode

Technical Area: Error Message

Platform: System i (iSeries/i5OS)

Release: 8.5.2

Reproducible: Intermittent

Some iNotes users are sometimes getting error messages when trying to open a message with a common attachment (.pdf, .doc, .xls, etc.) This is an intermittent problem that can't be reproduced on demand. Error is either "Error encountered while retrieving data: invalid character" or "Invalid character: Unterminated string constant". I've worked with Lotus and they told me it was a Symantec problem. Symantec told me to stop scanning those types of attachments so I made that change. Since Symantec isn't scanning those types of attachments, I'm back to thinking it is a Lotus problem. I have a PMR open but there hasn't been a solution yet and this has been well over a month. Domino and Notes 8.5.2. Sender is using Notes 8.5.2 client, recipients are using iNotes. It is not the computer as I can access user's mail via iNotes on my PC and get the same error as they do on their computers. Has anyone else come across this and have a solution?

Feedback number WEBB8Y8KBC created by ~Dan Asanuson on 09/17/2012

Status: Open
Comments: